Customer Support

The majority of our items are custom made to order and should be completed within 5-10 days.  Please keep in mind I am a one man shop and occasionally get backed up on orders. If there will be any type of delay I will contact you.

Shipping costs are calculated during the checkout process. Local pickup is also available for those who live in the San Diego area.  Unfortunately, the shipping costs and materials have increased substantially over the last year with every carrier.  We are not in the business of making money on shipping like many other online retailers and we only charge the minimum to cover the costs to ship the item(s). Most of our items are on the large and heavy side which increases the shipping as well.  We are constantly looking for ways to reduce these costs.

Once you place an order, you will receive an email with your order details.  For custom ordered items to be shipped, you will be emailed a tracking number once the item is complete and set to ship to you. If the item is in stock, or if you have selected to pick up the item in person,  I will contact you directly to let you know it is ready.

For all in stock items, a full refund can be issued up until the time the product is shipped.

For custom orders such as flags with custom text and designs, a full refund can be issued up until the time the work has started.  No work will begin on custom items until you approve the final design.  Once production has begun, this becomes a one-of-a-kind item and no refund will be issued.  

We take great care in packaging each order to ensure it is defect free when it leaves our shop.  However, we cannot control what happens when it is in the shipping process.

If your order arrives damaged due to shipping, we will repair or replace (at our discretion) that item.  If this occurs, please take photos of the shipping package and the damage and email it to sales@socalwoodworking.com.  We will contact you regarding the process for repairing or replacing the item.